Welcome to the Flex Marketplace
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Welcome to the Flex Marketplace
Flex connects Drivers and Movers with moving, transportation, and labor opportunities in your area. As an independent Service Provider, you choose when you work, what jobs you take, and how much you want to earn.
Whether you're looking for a flexible side hustle, weekend income, or an opportunity to build your own team or small business Flex gives you the tools to earn on your schedule.
Getting Started
Step 1: Complete your profile
Once your profile is approved, you'll gain access to available jobs in your Marketplace.
*Having trouble knowing your next step? Check your email inbox for Messages from Flex, or reach out to our Service Provider success team here.
Before you can begin claiming jobs, make sure you've completed:
- Personal information
- Background check
- Payment set-up
- Signed agreements
- Driver verification (Drivers only)
- Vehicle information (Drivers only)
Step 2: Understand available work
Flex offers several types of opportunities:
Moving Jobs
Help customers load, unload, and move household goods.
Transportation Jobs
Tow and transport Flex trailers or customer assets.
Full Service Jobs (Bundles)
Combine driving and moving responsibilities for higher earning opportunities.
*Important - Diamond Jobs listed on the platform do require an additional task of actually packing boxes and personal items for the customer. Please ensure you are willing to take on these roles when claiming a Diamond job.
Each job listing includes:
- Date & time
- Location
- Estimated duration
- Required role
- Earnings
- Job details
Step 3: Claim your first job
When reviewing available jobs:
Look For
✓ Location that works for your schedule
✓ Start times you can confidently make
✓ Appropriate vehicle requirements
✓ Earning opportunities that fit your goals
Only claim jobs you intend to complete.
Reliability is one of the most important factors in maintaining good standing on the platform.
Before claiming, ask yourself:
- Can I arrive on time?
- Am I available for the full duration, and potentially longer if the job requires it?
- Do I have the equipment needed?
- an I reliable complete this job?
Getting Paid
Payments are processed through your linked payment account.
To avoid delays:
✓ Complete all required job steps
✓ Mark arrivals and completions accurately (This is vital to getting paid on time)
✓ Upload any required documentation
✓ Keep your payment information current
Most payments are processed within a 4-5 day period.
Maximize your earnings
Build your schedule in advance
Treat Flex like a business. Your business!
Review upcoming jobs regularly and build your calendar several days ahead whenever possible.
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This allows you to:
- Secure preferred jobs
- Reduce downtime
- Create consistent weekly earnings
- Understand your weekly earnings potential ahead of time
- Schedule work around your needs
Work peak demand periods
These periods often offer the most available jobs and earning opportunities, and even bonuses. Schedule yourself ahead of time to be available during these peak times to increase your earning potential.
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Some of the highest-demand periods include:
- Weekends
- Month-end
- Month-beginning
- Holiday weekends
- Summer moving season
Become a multi-skilled provider
Workers who qualify as both Drivers and Movers typically have access to more opportunities and higher earnings potential.Complete 5 jobs successfully, and you can request to become a Team Leader, earning even more opportunities to Earn.
Build your team
Many successful Service Providers work alongside friends, family members, or teammates.
Benefits include:
- More job opportunities
- Better coordination
- Referral opportunities
- Increased earning potential
- Better accountability within the team
- Spend the day working with Friends, Family and/or a team you trust.
What to expect on your first job
Professional standards
Strong performance leads to more opportunities and increased trust on the platform
The best Flex service providers
- Show up on time
- Communicate early
- Treat customers respectfully
- Protect customer property
- Follow platform policies
- Maintain a positive attitude
Cancellations, no shows, and account standing
Reliability matters.
More Than 24 Hours Before Start Time
No penalty.
24–12 Hours Before Start Time
May result in review and account notices.
12–2 Hours Before Start Time
Repeated late cancellations may result in removal from the platform.
Less Than 2 Hours Before Start Time
May result in immediate account review or removal.
No Shows
Failure to appear for a claimed job may result in immediate suspension or removal from the platform.
If emergencies occur, contact Flex Support immediately
Safety first
Your safety comes first. For safety reasons, Service Providers should not enter or move items from attics, unsafe spaces, or areas that present fall hazards. To report an unsafe condition, reach out to xxxxxx
Always:
- Use proper lifting techniques
- Wear appropriate footwear (closed toe shoes)
- Follow transportation requirements
- Report safety concerns immediately
- Treat customers with the same respect you would want as a customer